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Support Hub

Owner Manual

Your guide to managing property listings and maximizing hospitality revenue.

Property Listing Procedure

Submission Step 1: Basic Information

Provide the property name, specific category (Hotel/Apartment/Villa), and a short descriptive summary. Be sure to select the correct city for search indexing.

Submission Step 2: Geo-Location

Enter the full physical address. Use the Map integration to pinpoint your location (pinned properties get significantly more clicks).

Submission Step 3: Global Rating

Set your star rating. Note: Admins may verify this against official hospitality certifications.

Important: New listings go into "Pending" status and are not visible to the public until an Administrator verifies the account and property details.

Advanced Media Management

Visuals are the primary driver of conversions. Our 'Media Room' provides full control over your gallery.

Thumbnail Switching Procedure

  1. Upload multiple images in the gallery section.
  2. Hover over any uploaded image in the list.
  3. Click the Image Icon to promote it to 'Main Thumbnail'.
  4. This change reflects instantly on the platform's search results.

Embedding Video Tours

Video tours provide a 3D sense of your property. We support direct embedding from YouTube and Vimeo.

graph LR A[Copy URL] --> B[Paste in Video Field] B --> C[BookNest Embed Engine] C --> D[Premium Player on Property Page]

Units & Room Management

Creating Units

For Hotels, you must define rooms. A property can have unlimited room types (e.g., King Room, Sea View Suite). Each can have its own description, capacity, and nightly price.

Dynamic Pricing Overrides

The system automatically uses the lowest available room price as the property's 'Starting From' price in search results.

Revenue & Growth Tracking

pie title Revenue Source "Standard Bookings" : 70 "Last Minute Deals" : 20 "Direct Re-bookings" : 10

Analytics Dashboard

Visit your dashboard to see total earnings. The earnings are calculated based on the nightly rate * days stayed, excluding platform commissions (if configured).